Welcome to the Terms & Conditions for Florist Brixton. These terms govern your use of our online flower delivery service, applying to all orders placed via our website for delivery in Brixton and surrounding areas. By ordering flowers or related products from us online, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order. If you have any questions regarding these terms, please consult our customer service team.
Florist Brixton is an independent florist providing the sale and delivery of fresh flowers and floral arrangements within Brixton and neighbouring localities. These Terms & Conditions apply to all customers who order flowers or related products for delivery through our website within these areas. By placing an order, you confirm that you are legally capable of entering into binding contracts and are at least 18 years old.
To place an order for flower delivery through Florist Brixton, browse our website to select your desired products and proceed to the secure checkout. Please ensure you provide correct and complete information, including the recipient’s full name, delivery address, contact details, and preferred delivery date. Orders can typically be placed in advance or on the same day, subject to availability and delivery cut-off times as stated on our website.
Once you submit your order, you will receive an automated email confirmation listing your order details. This confirmation acts as our acknowledgment of receipt of your order; it does not signify acceptance nor a binding contract. Acceptance of your order, and the formation of a contract, occurs when your order is processed and dispatched. Florist Brixton reserves the right, at our absolute discretion, to reject any order for any reason and refund your payment where applicable.
We strive to represent our floral products as accurately as possible. Product photographs are for illustrative purposes, and flowers or packaging may vary due to seasonal availability or other factors beyond our control. In the event that specific flowers or other items are unavailable, Florist Brixton reserves the right to substitute with flowers of equal or greater value and similar appearance and style, ensuring that the quality and value of your order are maintained.
All flower and product prices listed on our website are inclusive of VAT where applicable, and are subject to change without prior notice. Delivery charges, if any, are clearly stated during the order process prior to confirmation.
Payment is required at the time of ordering. Our website accepts a variety of secure payment methods, which are specified at checkout. All payments must be authorised before your order is processed. If your payment is declined, the order will not be fulfilled.
Florist Brixton offers delivery services throughout Brixton and adjacent areas, as listed on our website. Delivery times are generally between the hours specified at checkout, though we cannot guarantee exact delivery times due to circumstances such as traffic conditions and adverse weather.
To ensure successful delivery, please provide accurate recipient contact details and a delivery address. If the recipient is unavailable at the time of delivery, our courier may leave the flowers with a neighbour or in a safe location, or attempt redelivery later at our discretion. In such cases, a notification card will be left for the recipient. Florist Brixton cannot be held liable for failed deliveries resulting from incorrect or insufficient address details or unavailability at the arranged delivery time.
If you wish to amend or cancel your flower order, please contact us as soon as possible. Same-day orders cannot usually be cancelled once processing has begun. For advance orders, cancellation requests made at least 24 hours prior to the scheduled delivery date will be eligible for a full refund. Cancellations made within 24 hours of delivery may incur charges or may not be eligible for a refund if your order has already been prepared or dispatched.
To amend recipient details or personalized messages, please contact us promptly. We will do our best to implement requested changes, but cannot guarantee modifications once your order is in process.
If your order arrives damaged or is not as described due to our error, please notify us within 24 hours of delivery, providing clear photographs of the product received. We will offer an appropriate solution, which may include a replacement, partial refund, or full refund as warranted. Due to the perishable nature of fresh flowers, returns are only accepted for items that are defective or have been delivered in error. Our liability is limited to replacement or refund of the original purchase price.
Florist Brixton takes care to ensure the quality of all products and the reliability of our delivery service. However, to the maximum extent permitted by law, we accept no liability for any indirect, incidental, or consequential losses, including but not limited to loss of profits, goodwill, or data. Our total liability for any claim arising from your use of our website or purchase of our products shall not exceed the purchase price of the products supplied.
We do not accept liability for failure to deliver or perform our obligations where the failure arises from circumstances beyond our reasonable control, such as natural disasters, pandemics, strikes, or supplier failures.
Your privacy is important to us. Any personal information you provide while using our website is processed in accordance with our Privacy Policy, which outlines how we collect, store, and utilise your information. We do not share customer data with third parties except as necessary to process and deliver your order or as required by law.
All content included on our website, such as text, graphics, images, and the arrangement thereof, is the property of Florist Brixton or its licensors. You may not reproduce, duplicate, copy, sell, or otherwise exploit our content without prior written permission.
These Terms & Conditions and any disputes or claims arising out of or in connection with them or their subject matter are governed by and construed in accordance with the laws of England and Wales. You and Florist Brixton agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms.
Florist Brixton reserves the right to update or amend these Terms & Conditions at any time without notice. Any changes will be posted on our website and will apply to orders placed after the date of publication. We encourage you to review these terms regularly to remain informed of any updates.
If any part of these Terms & Conditions is deemed invalid, void, or unenforceable for any reason, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining terms.
No waiver by Florist Brixton of any provision or breach of these Terms & Conditions shall constitute a waiver of any other provision or subsequent breach.
If you have any queries regarding your flower order or these Terms & Conditions, please refer to our customer support information provided on our website.
These terms apply to all customers using the Florist Brixton online shop for flower delivery throughout Brixton and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brixton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brixton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
