At Florist Brixton, ensuring that our customers in Brixton always receive fresh and vibrant flowers is our top priority. As a trusted local florist serving both households and businesses in the area, we stand behind the quality of every bouquet we deliver. All flowers are expertly arranged by our florists and dispatched at their freshest, guaranteeing your order arrives in peak condition.
If your flowers or arrangements have been damaged in transit or appear wilted upon arrival, please contact us within 24 hours of delivery. To help us resolve the issue swiftly, we kindly request that you provide clear photos of the damaged items and their packaging where possible. This allows our team to assess the situation thoroughly and ensure you receive the quality you deserve.
Our fresh flower guarantee means your bouquet should remain beautiful and lively for at least five days from the date of delivery, provided they are cared for according to our instructions. If your flowers begin to wilt or perish within this period, despite following our care guidelines, please reach out to us. We are committed to investigating any issues related to the freshness of our flowers delivered in Brixton and will make things right.
Customer satisfaction is at the heart of our business. In the rare event that your order does not meet our high standards of freshness or quality, or has arrived damaged, you may be eligible for a full or partial refund, or a replacement bouquet. This will be handled on a case-by-case basis to ensure you receive a fair resolution. Our team may ask for supporting details or photographs to better understand and verify the problem.
We value your feedback and aim to resolve every complaint efficiently. If you are unhappy about any aspect of your order or service, simply contact us with your order details and a description of the issue. Our customer care team in Brixton will listen, investigate, and respond within two business days. We painstakingly review all complaints to improve our service, ensuring we continually deliver the freshest flowers in Brixton and the best customer experience.
Florist Brixton has built a strong reputation for delivering fresh, high-quality flowers to local residents and businesses. We are dedicated to upholding our fresh flowers guarantee and providing friendly, reliable service at all times. Your satisfaction is our priority; please rest assured that your concerns will always be taken seriously and that we are committed to remedies that meet your expectations.
Thank you for choosing Florist Brixton. Whether you're sending flowers for a special occasion or just to brighten someone's day, you can trust in our commitment to quality and service. Should you ever need to discuss returns, request a refund or replacement, or make a complaint, our team is here to help and ensure you’re delighted with your experience every time.
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